Elizabeth Olmstead

Elizabeth Olmstead has been an employee of the Recorder’s Office for over 17 years, and I am so glad that she keeps coming back each day! Elizabeth works with our Customer Service division and is a consummate professional.
Being helpful comes naturally to Elizabeth; it’s common for her to go the extra mile, raising the bar when it comes to the quality of her work and willingness to serve others. It’s a pleasure to watch as Elizabeth puts her dedication to helping others into practice, inspiring co-workers through her example. Elizabeth provides next-level customer service! I’d like to share a recent experience I had with an elderly couple who came into the Recorder’s office. They came in one afternoon, completely overwhelmed and unsure of where to find the information and documentation they needed. Elizabeth was working at the front counter and immediately sensed their anxiousness. She quickly came to understand they were unsure how to articulate what exactly they were looking for. Elizabeth was able to help guide the conversation respectfully and patiently, determining how she could best help them.
When they were ready to leave, they asked to speak to her supervisor, so Elizabeth asked me to come to the front desk. The couple expressed to me their gratitude for Elizabeth’s kindness, patience, and the support she provided to them. The woman had tears in her eyes as she shared with me their reservations about making the trip to Provo and coming into the office for help, when they were so uncertain about what they were looking for. They were both so relieved when Elizabeth showed empathy, clearly communicating with them and providing them with patient, personalized attention, taking whatever time was necessary to help them understand the answers to all their questions. They were delighted with the positive experience they had, and wanted to make sure Elizabeth’s supervisor knew what a blessing she was to them that day. I was so proud of Elizabeth I couldn’t stop smiling and nodding in agreement with everything they said about her! I was grateful for the opportunity I had to see first-hand how her gentle nature and demeanor positively impacted this couple’s experience with our office. I’m grateful to Elizabeth for the example she is, her dedication to providing excellent customer service, her levels of professionalism and patience, and her kind nature. These qualities help to fuel the positive culture our office thrives upon.

Nominated by Lisa Nielson